Gift Wrapping
Can I have my order gift wrapped?
Nearly all our products can be gift wrapped by 'ticking' the Gift Wrap option in the checkout. The cost is £3.50, and you can also write a gift message card which we will include with the order. Please note that unless otherwise specified in the delivery instructions (or by an email to us at customercare@mumstheword.com), that all items ordered gift wrapped will be wrapped in a single package. If a product cannot be gift wrapped it will normally show this on the product details. In all cases, if gift wrapping is requested and we cannot fulfill the request, the £3.50 charge will be refunded.
I'm sending my order as a gift, where will the invoice be sent?
No invoice travels with the goods, just a despatch note which shows no prices, but simply who ordered the products, who they are being delivered to, and which products are included in the parcel.
I've received a gift, can I return it?
You can certainly return the gift to us. Please follow the returns proceedures to be found in the Orders and Returns section. Please note that in the event of a refund being made, it will be made to the credit or debit card used in the original transaction.