For mums-to-be and their little ones. Everything from the purely practical to the fabuously frivolous!
Telephone Number 0800 160 1922
Our Shop
Mum To Be Morning Sickness Essentials Books Maternity Lingerie Silver Jewellery & Bolas Maternity Clothes & Tops Fetal Doppler Rental CDs Wellbeing Skincare Hospital Bag Post Natal Recovery TENS Machines WellStart Digital Record Book New Mum New Mum Shapewear Breastfeeding Mums Nursing Covers Nursing Bras Nursing Tops Nursing Pillows & Chairs Baby Changing Bags All Changing Bags All Changing Mats Bag Accessories Il Tutto Oilily OiOi Pink Lining Babymel Bababing Dad's Bags Changing Bags: ?50 - ?80 Changing Bags: ?80 - ?150 Changing Bags: Leather Changing Bags: over ?150 Changing Bags: Under ?50 Nursery Nursery Furniture Nursery Wall Stickers Blankets & Swaddling Sleep Accessories Cot & Hanging Mobiles Nursery Accessories Pictures & Prints Cot Beds Bookcases Cribs and Cots Alphabet Letters Your Child Baby Bath Baby Books & Diaries Baby Massage Oils Baby Skincare Baby Health & Care Baby Feeding Time Baby CDs Baby Sun & Swim Baby Bouncers & Chairs Outdoor Play Travelling Baby Slings & Carriers Wellstart Digital Baby Record Book Childrens Clothes Preschool Girls Preschool Boys Accessories Rompers & Bodysuits Baby Sleepwear Baby Boys Aunty Ollie Bonnie Baby Lilly + Sid Little Shrimp Organics for Kids Le Chic Baby Girls Darcy Brown Cakewalk Jottum Toys Activity Toys Age: 6 - 12 months Age: Newborn - 6 months Cot & Buggy Toys Musical Toys Wooden Toys Shape Sorters & Stackers Playmats Rattles & Teethers Comforters Soft Toys Cot & Hanging Mobiles Outdoor Play Ride On Toys & Walkers Train Sets Age: 12 - 24 months Age: 36 months + Push & Pull Along Toys Bath Toys Dolls, Dolls Houses & Prams Role Play Gifts Pregnancy Gifts Baby Shower Gifts Personalised Jewellery New Mum Gifts Gifts for Dad Baby Skincare Gifts Christening Gifts Gorgeous Baby Gifts Special Offers Candles Face & Body Care Natal Hypnotherapy Presents Labour & Recovery Maternity Clothing Toy Box For Baby Books For A New Mum Changing Bag Offers Pictures & Prints Childrens Clothing

Orders and Returns

How do I know my order has gone through?
How do I know my order has been sent out?
Where is my order?
Can I return, exchange or get a refund?
How long will it take to receive a refund?
What if my order arrives damaged?

How do I know my order has gone through?

After you have pressed the 'Place Order' button in the confirmation page of the checkout process, your payment details are checked and payment authorised. You will then see an Order Confirmation message on your screen, followed by a follow-up email to the email address that you used when registering on the site. If payment is not authorised for some reason, there will be an on-screen message to that effect.

How do I know my order has been sent out?

On the day your order is despatched we send you an email informing you. The email also gives you advice on what to do if you suspect your delivery has gone astray.

Where is my order?

We aim to despatch all orders by the next working day, or we will contact you by email if there is a problem. If you have not received an email from us confirming despatch of your order, or notifying you of a delay, within 2 working days of placing your order, please Contact Us for an update, by email: customercare@mumstheword.com or by telephone: 0800 160 1922. Please quote your order reference number in all correspondence, to help us respond as quickly as possible.
If you have received an email confirming the despatch of your order, please follow the instructions in the email regarding contacting your local Royal Mail sorting office to find out if the order is being held for you there. If the parcel is not there, please contact us to arrange for a replacement delivery.

Can I return, exchange or get a refund?

We hope that you will be pleased with your order. Should you not be, for any reason, you have the right to cancel by notifying us in writing or via email, within fourteen days from receipt of the goods. Please note that mumstheword.com Limited will only refund or replace any products that were purchased direct from us.

Under the United Kingdom’s Distance Selling Regulations, UK customers have the right to cancel the contract for the purchase of any item within seven working days of delivery. If any item arrives damaged or defective, please contact us and we will make arrangements for a replacement to be delivered to you.

For reasons of hygiene and safety, we are unable to offer exchanges or refunds on any opened consumable or cosmetic product. Consumable or cosmetic products must be in their original condition, unused and unopened.

As part of our service, we are happy to exchange any items of lingerie, including Belly Bandit, purchased from us, as many times as it takes for you to feel satisfied with the fit, but this is conditional on the item being returned to us in its original condition and packaging, unworn (other than for the purpose of trying the item on to check the fit), unwashed and with all labels intact. Please do not wear or stretch these garments for any length of time as they will be deemed to be worn and cannot therefore be exchanged. The item with packaging must be fit for resale.

Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:
Returns
Mumstheword.com Limited
Saddlers Court
Hill House Hill
Liphook
Hampshire
GU30 7PX

Please ensure that you retain proof of postage.

Once we receive the returned goods in saleable condition from you, a refund for their cost will be made within 5 working days to the credit/debit card that was used in the original purchase.

Customers are responsible for the cost of returning the goods to mumstheword.com Limited.

Please note, we do not refund any carriage charges paid.

How long will it take to receive a refund?

We will refund the credit or debit card used to purchase the product within 5 working days of receiving the product back from you in saleable condition.

What if my order arrives damaged?

Please contact our customer care office immediately either by email, (customercare@mumstheword.com) or by telephone (0800 160 1922). We will take down the details of the damage and arrange for a replacement to be sent out to you.

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