Orders and Returns
How do I know my order has gone through?
How do I know my order has been sent out?
Where is my order?
Can I return, exchange or get a refund?
How long will it take to receive a refund?
What if my order arrives damaged?
After you have pressed the 'Place Order' button in the confirmation page of the checkout process, your payment details are checked and payment authorised. You will then see an Order Confirmation message on your screen, followed by a follow-up email to the email address that you used when registering on the site. If payment is not authorised for some reason, there will be an on-screen message to that effect.
On the day your order is despatched we send you an email informing you. The email also gives you advice on what to do if you suspect your delivery has gone astray.
We aim to despatch all orders by the next working day, or we will contact you by email if there is a problem. If you have not received an email from us confirming despatch of your order, or notifying you of a delay, within 2 working days of placing your order, please Contact Us for an update, by email: firstname.lastname@example.org or by telephone: 0800 160 1922. Please quote your order reference number in all correspondence, to help us respond as quickly as possible.
If you have received an email confirming the despatch of your order, please follow the instructions in the email regarding contacting your local Royal Mail sorting office to find out if the order is being held for you there. If the parcel is not there, please contact us to arrange for a replacement delivery.
We hope that you will be pleased with your order. Should you not be, for any reason, you have the right to cancel by notifying us in writing or via email, within fourteen days from receipt of the goods. Please note that mumstheword.com Limited will only refund or replace any products that were purchased direct from us.
Under the United Kingdom’s Distance Selling Regulations, UK customers have the right to cancel the contract for the purchase of any item within seven working days of delivery. If any item arrives damaged or defective, please contact us and we will make arrangements for a replacement to be delivered to you.
For reasons of hygiene and safety, we are unable to offer exchanges or refunds on any opened consumable or cosmetic product. Consumable or cosmetic products must be in their original condition, unused and unopened.
As part of our service, we are happy to exchange any items of lingerie, including Belly Bandit, purchased from us, as many times as it takes for you to feel satisfied with the fit, but this is conditional on the item being returned to us in its original condition and packaging, unworn (other than for the purpose of trying the item on to check the fit), unwashed and with all labels intact. Please do not wear or stretch these garments for any length of time as they will be deemed to be worn and cannot therefore be exchanged. The item with packaging must be fit for resale.
Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:
Hill House Hill
Please ensure that you retain proof of postage.
Once we receive the returned goods in saleable condition from you, a refund for their cost will be made within 5 working days to the credit/debit card that was used in the original purchase.
Customers are responsible for the cost of returning the goods to mumstheword.com Limited.
Please note, we do not refund any carriage charges paid.
We will refund the credit or debit card used to purchase the product within 5 working days of receiving the product back from you in saleable condition.
Please contact our customer care office immediately either by email, (email@example.com) or by telephone (0800 160 1922). We will take down the details of the damage and arrange for a replacement to be sent out to you.