Privacy

We are committed to protecting your privacy. As required by the UK Data Protection Act, mumstheword.com limited follows strict security procedures in the storage and disclosure of the information that you provide. We only use the information that we collect to process your order and to provide a more personalised shopping experience. When you browse our site we do not collect any personal information about you. We do not sell, trade or rent your personal information to any third parties. You may notify us if you do not wish to receive any promotional information when placing your order, or at any time by contacting us via telephone (0800 160 1922), by email to customercare@mumstheword.com; or by post to Saddlers Court, Hill House Hill, Liphook, Hampshire GU30 7PX. We do not send random marketing emails to personal email addresses (spam). The information that we receive about you is used to evaluate the effectiveness of our website and to help plan future improvements. If you would like a summary of the information that we hold about you, please send a request to dataprotect@mumstheword.com Mumstheword.com Limited conforms with the requirements of the Data Protection Act 1988, and is registered with the Information Commissioner.

Is it safe to give out my personal details online?

We use the latest industry standard Secure Sockets layer (SSL) encryption technology for the encryption of potentially sensitive information and to ensure absolute safety. This means that sensitive information such as your credit card details cannot be intercepted and seen by anyone except our UK-based Internet Payment provider, Protx Limited (For full details of Protx, please log onto their website www.protx.com). As required by the UK Data Protection Act, Mumstheword.com Limited follows strict security procedures in the storage and disclosure of the information that we collect to process your order and to provide a more personalised shopping experience. When you browse our site we do not collect any personal information about you. The information that we receive about you is used to evaluate the effectiveness of our website and to help plan future improvements. Mumstheword.com Limited conforms with the requirements of the Data Protection Act 1988, and is registered with the Information Commissioner.

Can you save my details if I leave the website?

Once you have closed our site in your browser window, any uncompleted orders in your shopping basket will be lost, but if you registered as a customer on the web site, your name, address and email details will be retained.

How do you use the personal information that I supply?

We only use the information that we collect to process your order and to provide a more personalised shopping experience. For example, we only ask for your telephone number so that we can contact you if there is a problem with your order. When you browse our site we do not collect any personal information about you. The information that we receive about you is used to evaluate the effectiveness of our website and to help plan future improvements. We do not give any of your personal information that we hold to any third party.

What is a 'cookie'?

A 'cookie' is an alphanumeric identifier that we transfer to your computer's hard drive through your web browser to allow our systems to recognise your browser so that our shopping basket system can store the items that are currently in your basket and know whether or not you are logged on as a registered customer. The website uses both 'session' cookies which disappear as soon as you close your browser and 'permanent' cookies which are kept on your computer. Neither of these types of cookie store or gather any personal information about you.

I've forgotten my password, what do I do?

Go to the registration page in the checkout and type in your registered email address. Then click the 'forgotten my password' link. We will send the password that you have stored with us direct to your email address.