Terms and Conditions

By accessing this website which is owned by Mumstheword.com Limited, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions regarding these terms and conditions, please contact customercare@mumstheword.com

Ownership

MumsTheWord.com is the trademark of Mumstheword.com Limited, whose registered office is at 1 St Stephens Court, St Stephens Road, Bournemouth, BH2 6LA. Company registration number: 5281078

General Conditions

All orders for goods are subject to these terms and conditions, and no variation of these terms and conditions shall apply unless agreed in writing in advance by mumstheword.com Limited. Mumstheword.com limited, its partners, associates and suppliers do not accept any responsibility for any outcome related to your use of the information contained in this web site (unless it causes death or personal injury caused by our negligence and was a consequential loss within the contemplation of the parties). You access our information and web site at your own risk. Any information on this web site does not and should not take the place of advice from a doctor or other health professional. Although we endeavour to provide you with correct information, we do not guarantee and authenticate every piece of information to the letter. If you are at all concerned about any of the products featured on this site, we advise you to consult a doctor or another appropriately fully qualified health professional. This does not affect your statutory rights. If you require any additional information about the products featured on this website please contact customercare@mumstheword.com

Copyright

All material on web pages on this domain is, unless otherwise stated, the property of Mumstheword.com limited. These materials are protected by copyright and other intellectual copyright laws. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of Mumstheword.com limited. You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent of the owner of the materials. Requests for such consent should be emailed to customercare@mumstheword.com

Privacy

We are committed to protecting your privacy. As required by the UK Data Protection Act, mumstheword.com limited follows strict security procedures in the storage and disclosure of the information that you provide. We only use the information that we collect to process your order and to provide a more personalised shopping experience. When you browse our site we do not collect any personal information about you. We do not sell, trade or rent your personal information to any third parties. You may notify us if you do not wish to receive any promotional information when placing your order, or at any time by contacting us via telephone (0800 160 1922), by email to customercare@mumstheword.com; or by post to Saddlers Court, Hill House Hill, Liphook, Hampshire GU30 7PX. We do not send random marketing emails to personal email addresses (spam). The information that we receive about you is used to evaluate the effectiveness of our website and to help plan future improvements. If you would like a summary of the information that we hold about you, please send a request to dataprotect@mumstheword.com Mumstheword.com Limited conforms with the requirements of the Data Protection Act 1988, and is registered with the Information Commissioner.

Cookies

A "cookie" is an alphanumeric identifier that we transfer to your computer's hard drive through your web browser to allow our systems to recognise your browser so that our shopping basket system can store the items that are currently in your basket and know whether or not you are logged in as a registered customer.

Links

MumsTheWord.com’s website may contain links to other sites. Such links do not imply any endorsement of other sites, and we bear no responsibility for their content.

Legal Notice

This website and these terms and conditions are governed by the laws of England and Wales, and any disputes arising from this website shall be resolved by the English Courts.

Security

We use the latest industry standard Secure Sockets Layer (SSL) encryption technology for the encryption of potentially sensitive information and to ensure absolute safety. This means that sensitive information such as your credit card details cannot be intercepted and seen by anyone except our payment provider – Protx. Employees of MumsTheWord.com never see your card details, we are just informed when your payment has been authorised by your bank.

Prices & Descriptions

MumsTheWord.com limited tries to ensue that all prices and descriptions on this web site are accurate, but errors may nevertheless occur. We give no representation or warranty as to the accuracy of the content of the site and assume no responsibility for errors or omissions in it. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. If we discover an error in a product description we will advise you about it as soon as possible.

Delivery

We aim to despatch your order on the working day following receipt of your order. We use the Royal Mail or specialist express couriers depending on the service level required.
Delivery in the UK normally takes 2-3 days and up to 7 days for the rest of Europe.
We are currently only able to despatch product to addresses within the United Kingdom and Europe.
Your order will be sent in packaging designed to ensure its safe arrival.

Delivery Charges

Our Standard Delivery charge for the United Kingdom is £2.00 for orders of £15.00 or less and £3.95 for higher value orders. For lighter orders, we use Second Class Post and for heavier and higher value orders we use Home Delivery Network's (HDNL) 48 hour service. Standard Delivery orders to a UK address, valued in excess of £60, will be sent carriage free.
From time to time we may offer "Free Delivery" on all orders being sent to a UK delivery address, regardless of order value. For the avoidance of doubt, this "free delivery" offer only applies to our standard shipment method (currently Royal Mail 2nd class post or HDNL 28hour service). Next Day or premium rate service chnarges will still apply.
Special Delivery Next Day service for the United Kingdom costs £5.95. We need to receive the order before 12.00 to take advantage of this service. Orders for Special Delivery received on Friday will not be delivered by the Royal Mail until the following Monday. Special Delivery orders received late on Friday or on Saturday or Sunday will not be processed until Monday morning.

For BFPO addresses abroad, our system will charge our standard European delivery charge of £6.90, but on receipt of an order for delivery to a BFPO address we will refund the difference between the £6.90 and the standard MOD charge on the same day that the order is received.

Deliveries to mainland Europe (small packet service) costs £6.90

Recipients of orders sent to destinations in Europe outside of the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods. UK VAT is not charged on such orders.

Gift Wrapping

We offer a gift wrapping service at a cost of £3.50 per gift box.
We reserve the right to decline to gift wrap a product or group of products where their size precludes us using any of our gift boxes. In this case we will immediately refund the gift wrap charge. Unless we are advised to the contrary, we will assume that all items on an order where gift wrapping is selected will be packed in a single gift box. If a product cannot be gift wrapped it will normally show this on the product details. In all cases, if gift wrapping is requested and we cannot fulfill the request, the £3.50 charge will be refunded.

Cancellation

We hope that you will be pleased with your order. Should you not be, for any reason, you have the right to cancel by notifying us in writing or via email, within fourteen days from receipt of the goods. Please note that mumstheword.com Limited will only refund or replace any products that were purchased direct from us.
Under the United Kingdom's Distance Selling Regulations, UK customers have the right to cancel the contract for the purchase of any item within seven working days of delivery.

Returns

If any item arrives damaged or defective, please contact us and we will make arrangements for a replacement to be delivered to you. For reasons of hygiene and safety, we are unable to offer exchanges or refunds on any opened consumable or cosmetic product. Consumable or cosmetic products must be in their original condition, unused and unopened. Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:
Returns
Mumstheword.com Limited
Saddlers Court
Hill House Hil
Liphook
Hampshire
GU30 7PX
Please ensure that you retain proof of postage.
On the day that we receive the returned goods in saleable condition from you, a refund for their cost will be made to your credit/debit card that was used in the original purchase.
Customers are responsible for the cost of returning the goods to mumstheword.com Limited.
Please note, we do not refund any carriage charges paid.

Payment

Payment for goods ordered can be made by most major credit or debit cards:
American Express, Mastercard, Visa, Maestro, Visa Debit, Visa electron, Switch, Solo and JCB. If payment is declined by your card issuer, Mumstheword.com Limited shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch. If you would prefer not to place your order over the internet, we can take your credit card details over the telephone. Please ring 0800 160 1922 between 9am and 7pm, Monday to Friday